Polityka prywatności

Data Protection & Privacy Policy

Last Updated: September 20, 2026

At vbwhs.shop ("we," "our," or "the Platform"), respecting and securing your personal information is fundamental to how we run our operations. In strict adherence to the General Data Protection Regulation (GDPR) and European privacy benchmarks, this policy explains the nature of personal data collected through your store visits and orders, how it is handled, and the measures we employ to keep it safe.

1. Categories of Personal Data Collected

  • Direct Order Credentials: When completing an order, we collect essential fulfillment records, such as your full legal name, shipping destination within Poland and other supported European territories, direct contact telephone number, email inbox address, and transcripts of after-sales communications.

  • Cash on Delivery (COD) Records: Transactions are settled exclusively via Cash on Delivery. Because orders require zero upfront online payment—with buyers paying in cash directly to the postal or courier representative after inspecting the parcel, and without facing any hidden administrative fees or return surcharges—we do not collect, process, or store credit card numbers, debit details, or online banking credentials. In the event of an approved return initiated within our 14-day post-delivery window, bank account identifiers (such as an IBAN) are requested exclusively to process the agreed reimbursement.

  • Automated System Logs: Our systems capture technical entries during visits, including device hardware models, operating systems, internet protocol (IP) addresses, and standard session cookies to safeguard browsing stability and platform integrity.

2. Legal Grounds & Practical Applications of Data

Your details are maintained and processed strictly under lawful contractual commitments and legitimate business needs:

  • Reviewing and packaging your purchased items throughout our standard 1 to 3 business days fulfillment schedule.

  • Facilitating carrier dispatch and road transit to your delivery destination across Poland and other supported regions, which typically requires 7 to 15 business days.

  • Enabling physical cash collection and package inspection upon courier arrival at your designated premises.

  • Processing item evaluations, return authorizations, and financial reimbursements requested within 14 calendar days following package delivery.

  • Delivering essential transactional status notices and shielding storefront operations against bad-faith or abusive activity.

3. Cookies & Analytical Technologies

We make use of essential functional and session cookies to maintain shopping cart consistency, preserve navigation states, and identify technical bottlenecks. You retain complete authority to manage, restrict, or disable tracking cookies through your personal web browser configuration.

4. Permitted Operational Disclosures

We do not sell, rent, or lease customer profiles to third parties. Information is shared strictly with approved service providers essential to executing your order:

  • Logistics & Delivery Partners: Contracted regional and international carrier services designated to transport packages, verify recipient details, and collect Cash on Delivery funds at handover.

  • Banking Partners: Financial institutions engaged strictly to execute direct bank transfer reimbursements for authorized return cases.

  • Infrastructure Contractors: Secure server hosting networks and technical service platforms operating under strict data-protection agreements.

  • Legal Authorities: Public administrative bodies or statutory institutions only when compelled by mandatory legal frameworks or court mandates.

5. Technical Safeguards & Data Retention Standards

  • Protection Standards: We employ comprehensive security controls, including active SSL/TLS data transfer encryption, infrastructure firewalls, and strict user-permission barriers to prevent data leakage, unauthorized inspection, or tampering.

  • Data Lifespan: Shipping credentials and order logs are kept only for the period required to complete shipment, resolve any inquiries within the 14-day return and refund window, and satisfy statutory accounting and fiscal obligations. All records are securely wiped once retention limits expire.

6. Statutory European Privacy Rights (GDPR)

Under European data protection laws, you are entitled to specific rights concerning your personal information:

  • The right to review and request full disclosure of the personal data we store about you.

  • The right to amend inaccurate, out-of-date, or incomplete contact details.

  • The right to request the permanent deletion of your files ("right to be forgotten"), provided no legal retention duties apply.

  • The right to restrict, object to data processing, or apply for digital data portability.

7. Support & Privacy Contact Desk

For questions concerning our data collection practices, to request access to your records, or to submit a privacy inquiry, please reach out to our service desk:

  • Store Identifier: vbwhs.shop

  • Customer Support Email: koko0631483648@gmail.com

  • Supported Delivery Scope: Poland and designated European countries