Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: September 20, 2026

Thank you for visiting vbwhs.shop. We are dedicated to ensuring a reliable shopping journey and providing straightforward customer assistance. If you are not completely satisfied with your order, the terms detailed below outline our return procedures, reimbursement process, and operational timelines.

1. Return Period & Service Coverage

  • Supported Destinations: We fulfill and deliver orders to Poland and other designated European countries.

  • Return Window: You have 14 calendar days from the physical delivery of your package to submit a return or refund request. Requests initiated outside this 14-day window cannot be accepted.

2. Exclusive Payment Terms: Cash on Delivery (COD)

  • Zero Advance Payments: We exclusively use a Cash on Delivery (COD) payment structure. We do not support credit cards, digital wallets, bank transfers, or any upfront online payment during checkout.

  • Handover & Inspection: No digital transactions occur at placing the order. You simply inspect your goods upon arrival and provide the exact cash total straight to the delivery courier.

  • No Hidden Fees: If you decide to refuse the shipment at the doorstep or initiate an authorized return within the permitted period, no hidden processing fees, penalty charges, or restocking surcharges will be assessed.

3. Fulfillment & Transit Schedules

  • Order Preparation: Orders undergo verification, inventory picking, and packaging within 1 to 3 business days.

  • Logistics Transit Duration: Following carrier dispatch, international transit to Poland and other supported territories requires approximately 7 to 15 business days.

  • Order Changes: Because fulfillment starts promptly after placement, address updates or order cancellations must be requested immediately during the 1–3 business day handling window before carrier pickup.

4. How to Submit a Return Request

To start an authorized return within the 14-day timeframe, send an inquiry to our support desk:

  • Official Contact Email: koko0631483648@gmail.com

  • Required Information: Please include your full name, contact phone number, order number, product name, delivery address, and a clear explanation of why you wish to return the item.

Once approved, our support team will provide a formal return authorization, the designated regional return warehouse address, and detailed return shipping guidance. Packages returned without prior authorization will not be processed.

5. Product Condition Standards for Returns

To pass our warehouse inspection and receive approval for a refund:

  • The item must be unused, unwashed, unaltered, and completely clean.

  • The merchandise must remain in its original, intact manufacturer packaging.

  • All accessories, components, user guides, tags, and promotional materials must be accounted for and undamaged.

  • We recommend utilizing a registered postal or courier service with a tracking code to guarantee safe arrival at our facility.

6. Defective, Damaged, or Incomplete Deliveries

If your merchandise arrives damaged, defective, or inconsistent with your order records:

  1. Reach out to koko0631483648@gmail.com within 14 calendar days of handover.

  2. Provide your order number along with clear photographs or video footage displaying the item fault and the exterior shipping parcel.

  3. Upon validation, we will arrange a no-cost replacement or process a full refund. Reasonable return postage costs will be covered by us for substantiated quality issues.

7. Refund Processing on COD Purchases

Because your purchase is settled in physical cash at the time of delivery, refunds cannot be automatically reversed to an online payment card or gateway.

Following successful arrival and inspection at our warehouse:

  • Our customer care team will reach out directly to arrange a mutually agreed payment channel (such as a direct bank transfer / IBAN remittance).

  • Payout processing schedules may vary based on your financial institution's clearing times but will be initiated promptly following return approval.